What is infrastructure outsourcing? In its simplest sense, infrastructure outsourcing is nothing but outsourcing an organisations’s technology infrastructure needs. Although the term ‘infrastructure’ refers to all basic physical and organizational structures required by an organization to operate, ‘infrastructure outsourcing’ primarily involves outsourcing IT (Information Technology) services which are today increasingly used by almost all types of organizations.
What are the most common IT infrastructural needs of an organization in today’s competitive business environment? Some typical needs amongst them can be categorized as the following:
- LAN (Local Area Network) and WAN (Wide Area Networking)
- Internet services including e-mail, web site, etc.
- Hardware including workstations, servers, and other equipment such as hubs, switches, etc.
- Software required for servers and workstations. Also include different software for non-specialized and specialized purposes.
- Support services, help desks and other user services, etc.
In case of all the aforesaid type of requirements, an organization may contract with outside providers to plan, maintain and operate day-to-day infrastructural needs.
While making a decision about what to outsource, it should be kept in mind that infrastructural requirements may vary from organization to organization and one should decide what to outsource based on one’s specific requirements. It is also important to analyze in which areas the staff lacks expertise and how outsourcing some of the services is most likely to improve the overall performance of the organization.
Infrastructure outsourcing is not only about minimizing an organization’s workload by transferring it to outsiders. In these days, most organizations consider infrastructure outsourcing as an effective means for driving business transformation. Infrastructure management is such an area which requires to be taken care of but which hardly contributes to enrich the core competencies of an organization. Besides, it takes a lot of time, talent, and effort to handle the infrastructural requirements of an organization. On the other hand, when infrastructural requirements are outsourced an organization can focus better on what it needs to do to increase organizational efficiency, product and service standard, and core competencies leaving the rest to someone who specializes in it. Recently, infrastructural outsourcing has witnessed big growth for the simple reason that it helps minimize operating cost.
Infrastructural outsourcing can be very beneficial for an organization in today’s competitive business environment which is characterized by stiff competition and rapid pace. Infrastructural outsourcing can help an organization to excel focusing better on what it needs to do to pave its way for success.
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